Terms for venues

Who we are

The service is provided by Arhitektura RN d.o.o., Bolnička cesta 51/9, 10000 Zagreb, Croatia, OIB 98057286129. Company and contact details are in our legal notice. The agreement is between that company and the venue operator identified during onboarding.

What menyu does

Guests scan a QR code at the table to open your menu in their browser, without an app or account. They can place orders, ask Wally questions and, once the required till connection is enabled, pay by card. Your studio holds the menu, orders inbox, analytics, Wally answers and integrations.

You supply the food and drinks, accept or reject orders, and are responsible for fulfilment, prices, taxes, refunds and information given to guests. Today, your staff enter accepted orders into your till by hand. Self-serve sign-up is not built yet.

Your account and your staff

Provide accurate venue and billing details. Only give access to authorised staff, assign suitable permissions and remove access when it is no longer needed. Keep login details secure and tell [Contact email] promptly if you suspect misuse. You are responsible for activity carried out under the access you grant.

The free period and monthly price

There is one paid plan: Order & Pay. It is free for the first six months, counted from the day ordering works at your venue. After that, it costs €49 a month per venue. VAT treatment: [VAT treatment to confirm]. The menu alone stays free for good. For several venues, talk to us.

Your start date will be recorded during onboarding. Signing up, and receiving your QR codes, do not start the six-month period.

Paying and stopping

You can stop any month by contacting [Contact email]. Billing method, payment due date, cancellation cut-off, effective cancellation date and treatment of a part-paid month: [to confirm]. Any amount already due remains payable. We will confirm these details before you enter the paid service.

The menu alone remains free. How your menu and existing QR codes continue after you stop Order & Pay, and the steps for keeping them active: [to confirm].

Card payments and fiscal receipts

Your till, also called a point-of-sale or POS system, issues fiscal receipts. Card payments through menyu start only when your till is connected through a certified partner. Remaris is the first partner being connected. Until the connection is ready, your staff enter accepted orders into the till and take payment through your existing process.

Card fee per payment: [x]%, shown to you before you switch card payments on. Payment provider: [Payment provider]. Settlement timing, refunds, chargebacks and any other provider costs: [to confirm]. You remain responsible for your fiscal obligations and for checking that receipts are issued correctly.

QR codes and stands

Your first set of QR codes is free: one code for every table, in the form you pick (stand, plaque or sticker). You can print the codes while they are on the way. To protect the free codes from misuse, sign-up includes a card check through our payment provider: a temporary hold on the card that is then released, so nothing is charged. The check does not authorise any later charge. Amount and release time of the hold: [to confirm]. Delivery, replacement and additional codes: [to confirm].

Wally and menu information

Wally answers only from the menu data you confirm. Keep your menu, prices and ingredient information accurate and current. You remain responsible for allergen information. Until you confirm a dish’s allergens, Wally tells guests to ask your staff, and guests can call a member of staff from the chat; guests should confirm allergy requirements directly with your staff before ordering.

Wally uses artificial intelligence and can make mistakes. Review the answers and correct the underlying menu information where needed. Wally does not replace your staff’s judgement or your responsibility to guests.

Acceptable use

Use menyu lawfully. Do not upload content you have no right to use, expose another person’s personal data without a lawful basis, interfere with the service, attempt unauthorised access or submit fraudulent orders. You keep the rights to your menu content and permit us to use it as needed to provide the service.

Availability and changes

The service may be interrupted by maintenance, network problems or issues with external providers. Keep a way to take orders and payments when it is unavailable. Support arrangements and any availability commitment: [to confirm].

We will explain material changes to the service, pricing or these terms before they apply. Notice period and your options if you do not accept a change: [to confirm].

Liability

Liability limits, exclusions and any remedies: [to confirm]. Any agreed limitation will be subject to mandatory law and will not exclude liability that cannot lawfully be excluded.

Data protection

Our privacy notice explains our processing of personal data. For guest order data, you are the controller and menyu is the processor under the data processing agreement. You are responsible for giving guests appropriate information and a lawful basis for processing their data.

Ending the agreement

You may stop the paid plan any month as described above. Grounds and procedure for suspension or termination by menyu, notice and any opportunity to remedy a breach: [to confirm]. At the end, guest data is returned or deleted as described in the data processing agreement, subject to legal retention duties.

Governing law and disputes

Proposed governing law: Croatia [to confirm]. Proposed courts: the competent courts in Split [to confirm], subject to mandatory jurisdiction rules. Please contact us first so we can try to resolve a dispute.

Contact us

For service, billing or cancellation questions, write to [Contact email]. Postal address: Arhitektura RN d.o.o., Bolnička cesta 51/9, 10000 Zagreb, Croatia.